Welcome to the Alcatel Mobile Phones Warranty Repair Portal!

This portal will allow you to send your Alcatel Mobile Phone to an Alcatel Authorized Repair Center to be assessed and repaired.

It is important to note that most handsets can be repaired via a software update or even resetting the handset to the original settings. We encourage you to try this option first.

Please click “Sign Up” to start creating your RMA for your defective handset. We apologize for the inconvenience but by creating the RMA you will be provided proactive communications through the process (via email). It is important that you have the handset and proof of purchase so we can get the correct information. Also the information below will help any questions you have on the process.

Please look over the Frequently Asked Questions below if you are having trouble with your return.